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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual
7-4 Troubleshooting
v1.0, May 2009
ADSL Link
If your router is unable to access the Internet, you should first determine whether you have an
ADSL link with the service provider. The state of this connection is indicated with the DSL LED.
DSL LED Is Solid Green
If your DSL LED is solid green then you have a good ADSL connection. You can be confident that
the service provider has connected your line correctly and that your wiring is correct.
DSL LED Is Blinking
If your DSL LED is blinking, then your modem router is attempting to make an ADSL connection
with the service provider. The LED should turn solid green within a few minutes.
If the DSL LED does not turn solid green, disconnect all telephones on the line. If this solves the
problem, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a solid green DSL LED, there may be a problem
with your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.
DSL LED Is Off
If the DSL LED is off, disconnect all telephones on the line. If this solves the problem, reconnect
the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters
are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a solid green DSL LED the problem may be one of
the following:
• Check that the telephone company has made the connection to your line and tested it.
• Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The modem router uses
pins 2 and 3.