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DG834GUv5 Wireless Router with Built-in DSL Modem User Manual
7-6 Troubleshooting
v1.0, May 2009
Troubleshooting PPPoE or PPPoA
The PPPoA or PPPoA connection can be debugged as follows:
1. Access the main menu of the router at http://10.0.0.2.
2. Under the Maintenance heading, select Router Status.
3. Click Connection Status.
4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, the service name, user name, or password might be
incorrect. There also might be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any Web pages
from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the modem router’s configuration, reboot
your computer and verify the DNS address as described in “Preparing a Computer for
with DNS addresses, as explained in your operating system documentation.
• Your computer might not have the modem router configured as its TCP/IP modem router.
If your computer obtains its information from the modem router by DHCP, reboot the
computer, and verify the modem router address as described in the link to the online document
Note: Unless you connect manually, the modem router will not authenticate using
PPPoE or PPPoA until data is transmitted to the network.
Network Access” in Appendix B . Alternatively, you can configure your computer manually
“Preparing a Computer for Network Access” in Appendix B .