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14 Troubleshooting
c. The ADSL port LED is lit, indicating that your modem is synchronized to your ISP’s
DSLAM.
d. The Internet LED is lit to indicate that you have an Internet connection.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your modem is turned on:
• Make sure that the power cord is properly connected to your modem and that the power supply
adapter is properly connected to a functioning power outlet, and the power switch on the back
of the modem is pressed in.
• Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.
Power LED Never Turns Green
If the Power LED never turns green, the modem’s self-test procedure failed.
• Cycle the power to see if the modem recovers.
• Clear the modem’s configuration to factory defaults. This will set the modem’s IP address to
192.168.0.1. This procedure is explained in “Using the Reset Button” on page 19.
If the error persists, you might have a hardware problem and should contact technical support.
ADSL LED not On or Blinking
If the ADSL LED is not lit, no ADSL link is detected. Check the following:
• Make sure that the telephone jack is live—temporarily connect a standard telephone to the
telephone jack to check for a dial tone.
• Make sure that the telephone cable connections are secure at the modem and at the ADSL-
capable telephone jack.
If the ADSL LED is on, but is continuously blinking, the modem cannot synchronize with your
ISP’s equipment.