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RP614v4 Cable/DSL Router Reference Manual
5-4 Troubleshooting
v3.1, June 2008
To check the WAN IP address:
1. Launch your browser and select an external site such as www.netgear.com.
2. Access the Main Menu of the router’s configuration at http://www.routerlogin.net.
3. Under the Maintenance heading, select Router Status.
4. Check that an IP address is shown for the Internet (WAN) Port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
1. Turn off power to the cable or DSL modem.
2. Turn off power to your router.
3. Wait five minutes and reapply power to the cable or DSL modem.
4. When the modem’s lights indicate that it has reacquired sync with the ISP, reapply power to
your router.
5. Then restart your computer.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, you may have incorrectly set the login name and password.
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account as the Account Name in the Basic
Settings menu.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer’s MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router’s
MAC address.
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic
Settings menu.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet: