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RP614v4 Cable/DSL Router Reference Manual
Troubleshooting 5-7
v3.1, June 2008
– Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by only allowing traffic from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If this is the case, you must configure your
router to “clone” or “spoof” the MAC address from the authorized computer. To do this,
click on the Basic Settings link under the Setup heading of the browser interface at
www.routerlogin.com, and click the Use Computer MAC Address radio button.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to password and the IP address to 192.168.1.1. You can erase the
current configuration and restore factory defaults in two ways:
• Use the Erase function of the router (see “Erasing the Configuration” on page 3-7).
• Use the Default Reset button on the rear panel of the router. Use this method for cases when
the administration password or IP address is not known.
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the router.
1. Press and hold the Default Reset button until the power light blinks on (about 10 seconds).
2. Release the Default Reset button and wait for the router to reboot.
If the router fails to restart or the power light continues to blink or turns solid amber, the unit
may be defective. If the error persists, you might have a hardware problem and should contact
technical support.
Problems with Date and Time
The E-mail menu in the Content Filtering section displays the current date and time of day. The
RP614v4 router uses the Network Time Protocol (NTP) to obtain the current time from one of
several Network Time Servers on the Internet. Each entry in the log is stamped with the date and
time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network
Time Server. Check that your Internet access settings are configured correctly. If you have just
completed configuring the router, wait at least five minutes and check the date and time again.