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3G10WV HSPA Wi-Fi Router with Voice – 63
9.1 Diagnostics
The Diagnostics menu provides feedback on the connection status of the device. The individual tests are listed
below. If a test displays a fail status:
1: Click on the Help link
2: Now click Re-run Diagnostic Tests at the bottom of the screen to re-test and confirm the error
3: If the test continues to fail, follow the troubleshooting procedures in the Help screen.
Test Description
ENET Connection
Pass: Indicates that the Ethernet interface from your computer is connected to the
LAN port of this Router.
Fail: Indicates that the Router does not detect the Ethernet interface on your
computer.
Wireless connection
Pass: Indicates that the wireless card is ON.
Down: Indicates that the wireless card is OFF.
Ping Default Gateway
Pass: Indicates that the Router can communicate with the first entry point to the
network. It is usually the IP address of the ISP’s local Gateway.
Fail: Indicates that the Router was unable to communicate with the first entry point
on the network, and it may not have an effect on your Internet connectivity. If this test
fails and you can access the Internet, there is no need to troubleshoot this issue.
Ping Primary Domain
Name Server
Pass: Indicates that the Router can communicate with the primary Domain Name
Server (DNS).
Fail: Indicates that the Router was unable to communicate with the primary Domain
Name Server (DNS). It may not have an effect on your Internet connectivity. Therefore
if this test fails but you are still able to access the Internet, there is no need to
troubleshoot this issue.