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Contents
Chapter 1 How to get help 9
Getting Help from the Nortel Web site 9
Getting Help over the phone from a Nortel Solutions Center 9
Getting Help from a specialist by using an Express Routing Code 10
Getting Help through a Nortel distributor or reseller 10
Chapter 2 Overview 11
General 11
Reference documents 12
Chapter 3 Hardware troubleshooting 13
201i server 13
703t server 17
1002rp server 28
1005r server 41
600r server 50
Chapter 4 Network troubleshooting 59
Check cabling 59
Check end-to-end connectivity 59
Check network adapters and driver installation 59
Check TCP/IP configuration 60
Test the TCP/IP 82
Check event logs 83
Checking the SCSI speed for RAID controllers 86
Chapter 5 Routing and remote access troubleshooting 89
General 89
Modem 90
Routing and Remote Access 99
Symantec pcAnywhere 109
Microsoft Remote Desktop Connection (RDC) 112
Enable remote desktop feature and set policy on host 113
Establish a RAS connection 115
Starting the Remote Desktop Client 117
CallPilot support tools 123
Nortel CallPilot
Troubleshooting Reference Guide
NN44200-700 01.05 Standard
5.0 26 June 2007
Copyright © 2007, Nortel Networks
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