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Appendix C System messages 189
Nortel VPN Router Troubleshooting
Session: xxx[xxx]:xxx invalid password—master admin
authentication failed
Description: The primary administrator password is invalid. This results from
using the wrong password or from making a mistake while typing the password.
Action: Make sure you are using the correct password, and make sure you typed it
correctly.
Session: xxx[xxx]:xxx login rejected - new logins disabled
Description: New logins are currently disabled. This occurs if the VPN Router is
shut down with one of the following settings enabled on the Admin > Shutdown
window:
•The Disable new logins checkbox is selected
•The Disable logins after restart checkbox is selected
Action: Deselecting the disable login settings on the Admin > Shutdown window
and then restart the VPN Router.
Session: xxx[xxx]:xxx no memory free: xxx threshold: xxx
Description: There is not enough heap memory available to establish the session.
This occurs if the VPN Router consumed a large amount of memory while
processing management requests.
Action: Increase the amount of physical memory on the VPN Router, or wait until
the management requests are complete.
Session: xxx[xxx]:xxx only one session/static address allowed
Description: Only one session can use an address. This error occurs if the VPN
Router receives a second login to an account that has a static address configured.
Action: Change the account to use dynamic addresses from either a static address
pool or DHCP.