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98 Chapter 4 Troubleshooting
NN46110-602
Action: Power-cycle the system using the green power button on the back of the
VPN Router.
Solving routing problems
The following sections describe routing problems.
Client address redistribution problems
The number of current Utunnel host users can display more
than the configured maximum.
Cause: This is not an error and is the running state of the system. For example, if
you configured a maximum of 200 and have 150 logins, the window displays the
maximum as 200 and the current as 150. If you then modify the maximum to 100,
the window displays the maximum as 100 and the current as 150. As users log out,
the current number is eventually no greater than the maximum.
Action: No action.
Client address redistribution is enabled and the client is logged
in, but the client is not communicating with the private network.
Cause: Client address redistribution is not enabled.
Action: Have the client log in again. Client address redistribution only takes effect
if the client logs in when it is enabled.
1 Check the Routing > Policy window and make sure Utunnel routes is
enabled.
2 Check that OSPF and Routing Information Protocol (RIP) are properly set
up.
3 Check that you have the correct address ranges if you configured
summarization.
4 Check that you have an Advanced Routing license if you are using OSPF for
client address redistribution.