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VI
VI
Troubleshooting
Symptom Items to check
Unit does not • Is the power turned on? Check to see if the POWER lamp is lit.
operate. • Is the power plug inserted into the port correctly?
• Is the AC power adapter connected to the power outlet correctly?
The
ALARM lamp • Is the LAN port link established?
continues to blink. • Has gatekeeper started up normally (when in use).
Not operating. • Is the VoIP-TA in Operation mode?
No calls can be • Is the POWER lamp ON and the ALARM lamp OFF?
made. • Is the software set up correctly?
• Is the unit properly connected to the corresponding port?
• Is the LAN port link established? Check to see if the LAN lamp is lit.
• Is the destination telephone number registered correctly?
• Has gatekeeper started up (when in use)?
• Is the information registered in gatekeeper (when in use)?
• Is the setting of the address table correct if gatekeeper is not in use?
• Is the dial signal of the telephone set correctly? (TEL port: DTMF
signal. Telephone lines vary depending upon the contract with the
regional telephone company.)
No calls are • Is the
POWER lamp ON and the ALARM lamp OFF?
received. • Is the software set up correctly?
• Is the unit properly connected to the corresponding port?
• Is the LAN port link established? Check to see if the LAN lamp is lit.
• Is the ringer of the telephone in the ON position?
• Has gatekeeper started up (when in use)?
• Is the information registered in gatekeeper (when in use)?
FAX communication • Is the
POWER lamp ON and the ALARM lamp OFF?
is not available. • Is the facsimile mode a G3?
The unit cannot be • Is the setting (remote or local) correct?
connected to a PC
In remote mode
for maintenance • Is the VoIP-TA connected to the LAN network?
console. • Is the IP address of the VoIP-TA to be connected correct?
• Is the setting of the PC (e.g. network setting) correct?
• Is the PC for the Maintenance Console Software connected to the
PC port of the VoIP-TA?
In local mode
• Is the RS232C cable straight?
• Is the COM port setting of the Maintenance Console Software
correct?
Troubleshooting
If you encounter irregularities with the VoIP-TA, please check the
following list before contacting authorized sales agents or service offices.