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B4400/B4600 User’s Guide – Troubleshooting > 93
S
OFTWARE
PROBLEMS
Your software (operating environment, applications and printer
drivers) controls the printing process. Make sure you have
selected the right driver for use with your printer. See your
software documentation for more information.
H
ARDWARE
PROBLEMS
SYMPTOM PROBLEM SOLUTION
Printing is
garbled.
Incorrect driver is
installed.
Install an appropriate driver.
Printer’s output
is below rated
speed.
Much of the
printing delays will
be caused by your
application.
Sometimes purely
text documents will
print slowly
depending on the
selected fonts and
how they are
transferred to the
printer.
For maximum speed, use text in
your document and use a printer
resident font.
Size of top
margin
increases with
each page
printed.
Creeping text.
Number of lines per
page in software is
not equal to
number of lines per
page of printer.
Many software packages assume
66 lines per page, but your
printer’s default is 64. Adjust
software accordingly, or set LINES
Per PAGE in the soft control panel
to equal lines per page in your
software.
SYMPTOM PROBLEM SOLUTION
Graphic image
prints partly on
one page, partly
on the next.
Insufficient printer
memory for this
image at this
resolution.
Change the resolution, reduce the
image size, or install more memory
in your printer.
When you try to
print nothing
happens, but
printer indicates
it is ready to
receive data.
Configuration error. Check cable connection. If more
than one printer is available, make
sure your printer has been
selected.
Garbage prints. Incorrect cable
configuration. Also,
see Software
Problems.
Check cable configuration,
continuity, and length.