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301 Fulling Mill Road, Suite G ©Copyright 2004 by OnQ Technologies, Inc All Rights Reserved.
Middletown, PA 17057 www.onqhome.com
(800)-321-2343
Innovations in Home Living.
6. What is PPPoE (PPP over Ethernet )?
PPPoE is also known as a dial-up DSL service. It is designed to integrate broadband services into the
current widely deployed, easy-to-use, and low-cost dial-up-access networking infrastructure. Thus, a
customer can get greater access speed without changing the familiar dial operation concept.
7. How can I know if I am using PPPoE?
PPPoE client software is provided by the ISP and should be installed onto your computer first. You
run the program to connect to/disconnect from the Internet. User Account information (User Name
and Password) is also required each time you connect to the Internet access.
Note: After you have entered the PPPoE information during the device setup, and started up the
device, the device will provide your ISP with the PPPoE information and login automatically.
8. What does the message “IP address conflict” mean?
When you see the message box prompt for IP address conflict on any of the workstations in the
network, this means two or more workstations have the same IP address. If you have setup the device
as a DHCP server, run IPCONFIG /release and then run IPCONFIG /renew on the problem
workstation (for Windows 98SE or ME, run the "winipcfg" utility, select the correct Network Adapter,
click “release all” to release all current configuration, then click “renew all” to renew the IP information
again,). If the DHCP function is disabled and static IP addresses are assigned to each workstation,
please double check each workstation’s IP address for any duplicate IP addresses.
9. What does “Can not access the Internet” mean?
Check the physical connectivity of the local network and broadband device.
Make sure you are using the correct cables and the cables are connected to the network devices
properly. Examine the LED of LAN port and the LED of the broadband signal input on the Cable
Modem/xDSL Modem. If the LAN LED is off, make sure you are using the correct cables and the
cables are connected to the devices properly. If the LED of the broadband signal is off, please contact
your ISP.
Check the status of this product.
After checking the cabling and LEDs, you also have to check if you have entered the correct user
name and password that your ISP provided. While checking, please note that the information is case
sensitive. To check the Internet connection status, open the browser to start the Web configuration,
select Network Status ÆWAN IP Status. Check if Link Status displays “Connect successfully”. If
not, you may have to contact your ISP to see if their Internet service is available.
Check the logical connectivity from your computer to the Internet (TCP/IP Network Diagnosis).
The WINIPCFG program (for Win95, 98, and ME) or IPCONFIG program (for Windows 2000,
NT, XP) is used to gather information about the TCP/IP connections that are active on your system.
It cannot be used to dynamically adjust TCP/IP connections, but can be used to get the current IP
address assignments.
For Win 95/98/ME, from Windows, go to Start, click Run, enter WINIPCFG, and click OK.
Figure 26