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301 Fulling Mill Road, Suite G ©Copyright 2004 by OnQ Technologies, Inc All Rights Reserved.
Middletown, PA 17057 www.onqhome.com
(800)-321-2343
Innovations in Home Living.
If the product is working properly, the following should be apparent from this screen:
1) The Client should have an IP address within the prescribed range (default 192.168.1. #; where #
is from 1 ~ 253).
2) The “DHCP” and “Default Gateway” should list the product’s local port address (the device’s IP
address; default 192.168.1.254).
3) The DNS server IP addresses should match the DNS server IP addresses set in the device.
For Win NT and Win2000, go to “Start”Æ”Programs”Æ”Accessories”Æ”Command Prompt” to
open the Command Prompt. Type in IPCONFIG /ALL and hit “Enter” to see the adapter’s
information. Type in IPCONFIG /RELEASE to release all adapters’ IP address and IPCONFIG
/RENEW to renew IP addresses. For a list of the IPCONFIG commands, type in IPCONFIG /?.
The PING.EXE command is used to verify that a computer is active and available. Users can ping a
specific destination domain name or just the IP address.
For example, to find the server 168.95.192.1, type the following command at the MS-DOS prompt
and then press “Enter”:
C:\>ping 168.95.192.1
PING can be executed in Windows as shown below:
1. Go to the Start menu.
2. Click Run.
3. Type ping 168.95.192.1 and click OK.
4. The server (IP address) is online if the following message appears.
Reply from 192.168.0.1: bytes=32 time=3ms TTL=100
5. The destination device is not reachable if the following message appears.
Reply from 192.168.0.1: Destination host unreachable
or Request timed out.
To insure you are communicating with the ISP, Issue a PING command to the IP address of your
ISP’s Gateway or DNS server.
For example, if the DNS server address is 203.66.81.254, at C:\> prompt, enter Ping 203.66.81.254.
If successful, you can reach your ISP server.
If unsuccessful (Request timeout), you may have trouble connecting to your ISP, please verify that
the product is properly configured to connect to your ISP. Also verify that your Cable/DSL modem
and the line are functioning.
To insure you have access to the Internet, PING an IP address or domain name on Internet.
For example, at the command prompt enter C:\> PING 168.95.192.1 –w 5000 or
C:\> PING www.yahoo.com –w 5000
If successful, you are connected to the Internet.
If you can ping the ISP’s gateway, but cannot ping a specific site (e.g. www.yahoo.com) on the
Internet, chances are, your ISP has an internal problem (DNS server not available).