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Dealing with Problems (Summary)
26
Troubleshooting
Reference Manual
The Reference Manual is
not displayed
z Is Acrobat Reader installed?
If Acrobat Reader is not installed, run [c:\util\reader\acroreader51_enu_full.exe] in
[start] - [Run] to reinstall the program. When installing the program, do not change
the installation destination folder. If the destination folder is changed, the Reference
Manual cannot be opened from [start] menu.
Fast User Switching function
Some applications do not
work properly
z When switching to a different user with the Fast User Switching function, the follow-
ing problems may occur.
• Some applications may not work properly.
• Key combination with
Fn
may not work.
• It may not be possible to set the settings of the display.
• The wireless LAN cannot be used.
• A serial mouse may not work.
• The B's CLiP icon will no longer be shown on the taskbar and B’s CLiP cannot be
used.
In this case, log off all users without using
Fast User Switching function
, and try the
operation once more. If the problem persists, restart the computer.
Others
No response z Press
Ctrl
+
Shift
+
Esc
to open Task Manager and close the software application
which is not responding.
z After shutting down by pressing the power switch for more than four seconds, press
the power switch to power on and open the application again.
If the program no longer works normally, delete the program using the following
procedure. Then reinstall the program.
[start] - [Control Panel] - [Add or Remove Programs]
When trying to play back
video files using Windows
®
Media Player, the message
[Codec required] appears,
and the file cannot be
played back
z Some video files use a Codec that is not installed as a standard. In these cases, if
you play back the video file after connecting to the Internet, the Codec may be
downloaded automatically, allowing you to play back the file.
The shortcut icon for the
Windows
®
Media Player is
not displayed on the desk-
top
z Start up Windows
®
Media Player from [start] - [All Programs]. Also, you can copy
the icon from [All Programs] list to the desktop and use this icon to start Windows
®
Media Player.
Two shortcut icons for the
Windows
®
Media Player are
displayed on the desktop
z Did the user who first accepted the Windows
®
Media Player license agreement have
the administrator authority? Two icons will be displayed until someone with the
administrator authority accepts the license agreement, but either icon can be used
to start the program.