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Q&A Troubleshooting
Playback
Pictures have been rotated.
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[Rotate Disp.] is activated (→60)
Cannot view pictures. There are no recorded pictures.
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REC/PLAY switch is not set to (play).
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No pictures in built-in memory or card (pictures played from card if inserted, from built-in memory if
not).
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Has the file name of the picture been changed on a computer? If so, it cannot be played back on the
camera.
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The [Playback Mode] has been changed.
→ Set [Playback Mode] to [Normal Play] (→111).
Folder/file number displayed as [-]. Picture is black.
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Picture edited on computer or taken on different device.
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Battery removed immediately after picture taken, or picture taken with low battery.
→ Use [Format] to delete (→60).
Incorrect date displayed in Calendar Playback.
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Picture edited on computer or taken on different device.
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[Clock Set] is incorrect (→24).
(Incorrect date may be displayed in Calendar Playback on pictures copied to computer and then
back to camera, if computer and camera dates differ.)
White round spots like soap bubbles appear on the recorded picture.
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If you take a picture with the flash in a dark place or indoors, white round spots may
appear on the picture caused by the flash reflecting particles of dust in the air. This is
not a fault. A characteristic of this is that the number of round spots and their position
differ in every picture.
[Thumbnail is displayed] is shown on the screen.
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The pictures may have been recorded on another device. If so, they may be displayed with poor
picture quality.
Blacken red areas of recorded pictures.
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When digital red-eye correction ( , ) is operating, if a subject is recorded that has skin-
coloured areas with red areas inside, the digital red-eye correction function may blacken the red
areas.
→ We recommend setting the flash to
, or , or [Red-Eye Removal] to [OFF] before
recording.
Sounds of camera operations such as zoom will be recorded in motion pictures.
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Camera operation sounds may be recorded as camera automatically adjusts lens aperture during
motion picture recording; this is not a fault.
Motion pictures taken by this camera cannot be played in other cameras.
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When motion pictures recorded in [AVCHD], [MP4] or [High Speed Video] (Motion JPEG) are played
back, they may be displayed with poor picture quality or sound quality or may not be played back at
all even if an AVCHD, MP4 or Motion JPEG compatible device is used. Also, there might be a case
that a recording information does not display correctly.