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12. Help
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12.3.7 Answering machine
12.3.8 SMS (KX-FC225AL only)
Documents or recording
paper frequently misfeed.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 73).
Problem Cause & Solution
I cannot listen to messages
from a remote location.
L Activate the remote operation feature by setting the remote operation ID
beforehand (page 44, feature #11 on page 47). Press the remote operation
ID correctly and firmly.
L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 45).
The other party complains
that they cannot leave a voice
message.
L The recording time is set to “GREETING ONLY”. Select “1 MINUTE” or “3
MINUTES” (page 44, feature #10 on page 47).
L The memory is full. Erase unnecessary messages (page 42, 43).
L Make sure there is no other answering machine connected on the same
line.
I cannot operate the
answering machine with the
cordless handset.
L Someone is operating the answering machine.
L You are too far from the base unit. Move closer to the base unit.
The message indicator
flashes slowly.
L This is normal. New messages have been recorded. Listen to the new
messages (page 42, 43) or turn the message alert OFF (page 52).
Caller ID information does not
display during message
playback.
L The caller information will not be displayed if a message is recorded by
using {MEMO} (page 42).
Problem Cause & Solution
I cannot send or receive SMS
messages.
L You have not subscribed to the appropriate service. Consult your service
provider.
L The SMS message centre number(s) are not stored or are incorrect. Store
the correct numbers (page 28).
L You may request that your service provider/telephone company block your
phone number when making phone calls. In order to send messages, you
need to add “1832” to the beginning of the Message Centre 1 number (page
28). Note that by doing so, your phone number will be sent along with your
SMS messages.
L Message transmission was interrupted. Wait until the message has been
sent before using other telephone functions.
L Your unit is connected to a telephone line with ADSL service. We
recommend connecting a filter (contact your ADSL service provider) to the
telephone line between the base unit and the telephone line socket.
The SMS message centre
number is logged in the caller
list and the message is not
received.
L Someone tried to send you a message while SMS is turned off.
“FD” is displayed. L The unit could not connect to the SMS message centre. Confirm that the
correct SMS message centre numbers are stored (page 28). Confirm that
SMS is turned ON (page 28).
“FE” is displayed. L An error occurred while sending the message. Try again.
Problem Cause & Solution