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3. Telephone
25
Caller ID
3.7 Caller ID service
This unit is compatible with the Caller ID service
offered by your local telephone company. To use this
unit’s Caller ID features, you must subscribe to a
Caller ID service.
For New Zealand users:
For all local and national incoming calls, your display will
show the area code (e.g. 09 for Auckland) or the cellular
prefix (e.g. 0274 for Telecom Cellular) followed by the
caller’s telephone number. An Auckland caller’s number
will be displayed as 09XXXXXXX. The seven X’s
represent the seven digits of the caller’s telephone
number. A caller from a 6-digit Telecom Cellular number
will be displayed as 0274XXXXXX. For incoming
international calls, your display may only show “0000”.
For business users on a Centrex line, your display will
show Centrex extension numbers in the shorter
extension number format used within your company.
– Caller information will not be presented on incoming
fax calls if Telecom FaxAbility is used.
– Although Telecom New Zealand and TelstraClear do
not currently send caller name information, the
caller’s name will be displayed as stored in the
directory, when a call from that caller is received.
L The name display service may not be available in
some areas. For further information, please contact
your telephone company.
3.7.1 How Caller ID is displayed
The calling party’s name or telephone number will be
displayed after the 1st ring. You have the option of
whether or not to answer the call.
The unit will automatically store caller information
(name, telephone number, date and time of the call) from
the 50 most recent callers.
It is possible to view caller information one at a time on
the display (page 25) or print the entire Caller ID list
(page 75).
L When caller information is received and it matches a
telephone number stored in the unit’s phonebook,
the stored name will be displayed and logged.
L If the unit is connected to a PBX (Private Branch
Exchange) system, caller information may not be
received properly. Consult your PBX supplier.
L If the unit cannot receive caller information, the
following will be displayed:
“OUT OF AREA”: The caller dialled from an area
which does not provide Caller ID service.
“PRIVATE CALLER”: The caller requested not to
send caller information.
“LONG DISTANCE”: The caller made a long distance
call.
Note for Australian users:
L The area code will need to be stored with the 8-digit
telephone number.
Note for New Zealand users:
L Your telephone company may charge you for a local
call if the number dialled has the area code prefix
included. If this is unacceptable, dial only the 7-digit
local number. Do not dial the {0} prefix or the area
code.
Missed calls
If a call is not answered, the unit treats the call as a
missed call. The number of missed calls is shown on the
display. This lets you know if you should view the caller
list to see who called while you were out.
To confirm caller information by printing the Caller
ID list (Base unit only)
– To print manually, see page 75.
– To print automatically after every 50 new calls,
activate feature #26 (page 48).
Call Waiting Caller ID feature (KX-FC225AL only)
If you subscribe to both Caller ID and Call Waiting
services, when a second call is received during a
conversation, you will hear a call-waiting tone and the
display will show the second caller’s information.
You can answer the second call, keeping the first call on
hold. Follow your service provider/telephone company
instructions using {R} on the cordless handset or
{RECALL} on the base unit.
Note:
L The second caller’s information will not be displayed
when:
– the first call is placed on hold,
– the answering machine is recording an incoming
message,
– an extension telephone on the same line is in
use, or
– you are sending or receiving a fax document.
Using Caller ID type II (KX-FC225AL only)
When you receive a second call during a conversation,
you will hear a signal tone following the call waiting tone
and the conversation will be interrupted or muted for
a short period of time. This is not the fault of the
product as these events are normal.
Note:
L The tones are generated by the service provider.
3.8 Viewing and calling back
Important:
L If the area code of the received telephone
number is the same as yours, the area code may
need to be deleted before calling back. This may
only apply to some areas. To edit the number, see
page 26.