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12. Help
64
12.3.2 General
Problem Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
L You forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
L The paper is inserted halfway. Insert it correctly (page 72) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L Change the receiving mode to TEL mode (page 34) or TAM/FAX mode
(page 36).
{REDIAL} or {PAUSE} on the
base unit does not function
properly.
L If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
The receiving mode does not
function properly.
L The Distinctive Ring is set (feature #31 on page 38).
During programming, I
cannot enter the code or ID
number.
L All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): page 44, or feature #11 on page 47.
– fax activation code: feature #41 on page 49.
– auto disconnection code: feature #49 on page 50.
The ink film runs out quickly. L Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
L Turn OFF the following features:
– sending report: feature #04 on page 46.
– journal report: feature #22 on page 47.
– Caller ID list: feature #26 on page 48.
The base unit beeps. L The memory reception alert of feature #44 is ON (page 49), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
The speakerphone is not
working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
I cannot page a cordless
handset or base unit.
L The cordless handset is too far from the base unit.