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Frequently Asked Questions
69
For Fax Advantage assistance, call 1-800-435-7329.
Receiving mode
I cannot select the desired receiving mode.
L
If you want to set FAX ONLY mode, press
{
{{
{
RECEIVE MODE
}
}}
}
repeatedly until FAX
ONLY mode is displayed.
L
If you want to set TEL mode, press
{
{{
{
RECEIVE MODE
}
}}
}
repeatedly until TEL
mode is displayed.
L
The Distinctive Ring of feature #31 is
activated (page 53).
The other party complains that they cannot
send a document.
L
The unit is not in FAX ONLY mode. Press
{
{{
{
RECEIVE MODE
}
}}
}
repeatedly until FAX
ONLY mode is displayed.
Copying
The unit does not make a copy.
L
You cannot make a copy during
programming. Make the copy after
programming or stop programming.
A black line, a white line or smudge appears
on the copied document.
L
The glass or rollers are dirty. Clean them
(page 77).
The copied image is distorted.
L
The thermal head is dirty. Clean it (page 78).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic
replacement film. Refer to page 7 for further
details.
L
Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L
You may have used paper with a cotton
and/or fibre content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
Using an answering machine
I cannot receive documents automatically.
L
Your greeting message on the answering
machine is too long. Shorten the message.
Record a message up to 10 seconds long.
L
The answering machine rings too many
times. Set to 1 or 2 rings.
I cannot receive voice messages.
L
Check if the answering machine is turned on
and connected to the fax machine properly.
L
Set the number of rings on the answering
machine to 1 or 2.
I cannot retrieve recorded voice messages
on the answering machine from a remote
location.
L
You did not program your remote access
code into your fax machine correctly.
Program the same code that is programmed
on the answering machine on the fax
machine with feature #12 (page 60).
I pressed the remote access code to access
the answering machine remotely, but the line
was disconnected.
L
The code may include “#” which is used for
certain features provided by telephone
companies. Change the code on the
answering machine to another number which
does not include “#”. Also change the code of
the fax machine with feature #12 (page 60).
Callers complain that they cannot send a
document.
L
Your answering machine has run out of
recording tape. Rewind the tape to record
messages.
L
You set the answering machine to only give a
greeting message.
ABC
Original
Copy