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PRINTER TROUBLESHOOTING
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This section helps identify printer conditions and problems that can often be
solved by the user. If you are unable to correct the problem contact Panduit
Technical Support at 866-871-4571 or Panduit Customer Service at 800-777-
3300.
SYMPTOM ACTION
POWER
Printer does not
power up properly,
and LCD does not
come on.
• To turn printer ON, press the power button.
• Make sure that 6 AA alkaline batteries are loaded in
the printer. If problem persists, replace batteries.
• Plug in AC Adapter.
PRINTING
Not printing.
• Make sure printer:
1. Is turned ON
2. Has label cassette loaded properly.
3. Label media is fed beneath guide arm on
cassette.
4. Print head latch is locked.
5. Has text or tools on the screen to print.
Tools Too Big!
• The items on the home screen are too large for the
printable area. You can:
• Reduce the text size on the home screen
• Reduce the symbol size
• Reduce the bar code size
• Rotate the label
• Use a larger label
Media is not
advancing properly
in the printer.
• Print head latch is not locked.
• End of label roll reached. Replace label cassette.
• Label jam in printer. Label is caught in print
mechanism. To clear jam:
1. Turn printer power OFF.
2. Unlock the print head latch.
3. Open cassette door.
4. Detach any printed labels with cutter.
5. Remove label cassette from printer.
6. Carefully remove any labels caught in the printer.
7. Reinstall label cassette.
8. Replace cassette door.
9. Lock print head latch.