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Before you call Technical Support, print a test label. The label
contains information to help Technical Support diagnose
mechanical and setup problems.
Printing a Test Label
To print the test labels:
1. Turn the printer off.
2. Press and hold the FEED button while turning the printer on.
3. Release the FEED button when the printer starts advancing
lines.
Several labels may advance including a diagnostic label.
The test label shows the model number, software version, total
number of inches printed, voltage, print contrast, printhead
resistance, code page, MPCL control characters, ENQ and RS232
characters.
4. Press the FEED button to exit Data Dump Mode. The
indicator light should be GREEN.
8-2 Diagnostics