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Troubleshooting 6-1
TROUBLESHOOTING
Following are some common printer problems and their solutions.
Problem Solution
Printer does not feed.
Switch to a fully-charged battery.
Close the supply cover completely.
Load the supply correctly.
Check the platen roller for jammed labels.
Printer does not print.
Switch to a fully-charged battery.
Load the supply correctly. See “Loading
Supply” in Chapter 3 for more information.
Clean the printhead.
Print has voids or is too light.
Load the supply correctly. See “Loading
Supply” in Chapter 3 for more information.
Close the supply cover completely.
Switch to a fully-charged battery.
Clean the printhead. See “Cleaning” in
Chapter 5 for more information.
Check the supply for damage or defects.
Printer partially prints on the
supply and fails to respond
to the keypad or trigger.
Load the supply correctly or load new supplies,
if necessary. See “Loading Supply” in Chapter
3 for more information.
Clear any supply jams. See “Clearing Supply
Jams” in Chapter 5 for more information.
Clean the printhead. See “Cleaning” in
Chapter 5 for more information.
Switch to a fully-charged battery.
Scanner does not scan a bar
code.
See “Scanning Bar Codes” in Chapter 4 for
more information..
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