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• Small spots appear on the printed card with a non-printed area or a different color.
Possible Cause
A • Contamination on the card surface.
B • Dust inside the printer and/or dirty Cleaning Roller.
>> Solution
A1 • Check that cards are stored in a dust free environment
A2 • Use a different supply of cards.
B1 • Perform a Cleaning of the printer (see Cleaning section 4.1 Cleaning system & 4.3 Card Cleaning Cartridge).
B2 • Replace Cleaning Roller (see Cleaning section 4.3 Card Cleaning Cartridge)
• There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause
A • Ribbon cartridge is not correctly positioned.
B • Print Head may be dirty.
C • Print Head elements may have been damaged
(e.g. scratched or burnt).
>> Solution
A1 • Open cover and replace ribbon cassette, make sure it locks in place.
A2 • Check that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles
in the ribbon.
A3 • Push down firmly on both sides of the cover until the lid engages properly.
A4 • Ribbon will automatically synchronize.
A5 • Print again.
B1 • Perform a Cleaning of the Print Head (see 4 • 2 Cleaning the Print Head).
C1 • Call service for Print Head replacement information.