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Appendix
33
BestLink SNMP/WEB Adapter User’s Guide : LTM-1343 B Draft 10/03/2001
Service and Support
If you have any questions or problems with the UPS, call your Local Distributor
or the Help Desk at one of the following telephone numbers and ask for a UPS
technical representative.
In the United States: or
Europe, Middle East, Africa:
Asia:
Australia:
Please have the following information ready when you call the Help Desk:
:
Model number
:
Serial number
:
Version number (if available)
:
Date of failure or problem
:
Symptoms of failure or problem
:
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package and
on the Bill Of Lading (if applicable). Use the original packaging or request
packaging from the Help Desk or distributor. Units damaged in shipment as a
result of improper packaging are not covered under warranty. A replacement
or repair unit will be shipped, freight prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the Help Desk
for the dealer or distributor nearest you.