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Maintenance and Troubleshooting 43
D. CLEANING THE INK CARTRIDGES
It may be necessary to clean the ink cartridge nozzles if you
notice reduced print quality, or if you suspect an cartridge
nozzle has become slightly dried out or clogged. If you are
having print quality problems, follow the steps below:
1. Remove the print cartridges.
2. Moisten a lint-free cloth with
water.
3. Hold the cloth against
the
nozzles for three sec-
onds. This will “wick”
some additional ink onto the
damp cloth.
4. Wipe in the direction shown.
5. Repeat the process.
E. TECHNICAL SUPPORT
If you have difficulties in operating the unit use the
procedures in this manual and the additional resource
listed below:
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
PTPublisher Software Help files Open the software. Click on the ? Icon
SureThing Software Help files
Open the software. Click on the Help Menu - Contents
Email Support www.primera.com/contact_tech_support.cfm
Chat Support www.primera.com/knowledgebase.html
Phone Support 763-475-6669 (Mon - Fri 8 a.m. - 7 p.m CST)