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3. Paper Jam Problems
Paper is jammed inside the printer – Please follow
procedures below.
• Turn off the printer.
• Open the top cover after the print head cools down.
• Cut the paper roll from the paper intake slot with a pair of
scissors.
• Open the auto cutter by pulling the tab up if it is installed in the
printer. (PP5600B)
• Turn the printer power back to on.
• Press the FEED switch to forward the paper out of the paper
guide. Engage mechanical help like tweezers or manual pull if
necessary.
• Clean the paper path when necessary.
• Reload the paper as instructed in “LOADING PAPER”.
If the auto cutter is jammed, you may have difficulty
opening the auto cutter. Please first resolve the auto cutter
problems per description in next item and then come back to deal
with the paper jam. Please also clear away any contaminants
accumulated in the cutter track.
4. Auto Cutter Problems
If any materials like a staple or paper clip or excessive paper
scraps fall into the auto cutter unit, the auto cutter could get stuck.
In such case, please open the top cover and find adjustment
window in the auto cutter as shown in the picture on top of
following page. Please apply a small cross head screw driver to
turn the plastic screw in the window and to move the cutter blade
along the track and reset it to home position.
Do not touch the print head and motor after printing.
It can become very hot.