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M306V8T-EPB User’s Manual 5. Troubleshooting
REJ10J0777-0100 Rev.1.00 2005.08.01 Page 86 of 90
5.3 How to Request for Support
After checking the items in "5 Troubleshooting", send the following information to your local distributor.
Customer Information
- Company:
- Address:
- Department:
- Name:
- Phone:
- Fax:
- Email address:
Product information
- Software name:
- Version:
- Host machine:
- OS:
PDxx support information
1. Target MCU:
2. Emulator (Check one that applies):
( ) PC4701U ( ) PC4701M ( ) PC4701HS ( ) PC4701L ( ) PC7501 ( ) Other
3. Emulator's serial number:
4. Product name of the emulation pod/probe:
5. Serial number of the emulation pod/probe:
6. Interface:
( ) USB ( ) LPT parallels ( ) LAN ( ) Serial ( ) Dedicated parallel
7. Optional product used:
8. Serial number of the optional product:
Remarks:
For prompt response, please specify the following information:
(1) Operating environment
- Operating voltage:
[V]
- Operating frequency:
[MHz]
- Clock supply to the MCU: Internal oscillator/External oscillator
(2) Condition
- The emulator debugger starts up/does not start up
- The error is detected/not detected in the self-check
- Frequency of errors: always/frequency ( )
(3) Problem