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Fax Problems
When You Cannot Send or Receive Fax Messages As Wanted
Transmission
Problem Causes Solutions
Cannot send files. The telephone line may be
disconnected.
Check if the telephone line is properly
connected to the machine. For details,
see Initial Guide for Fax.
The machine cannot accept
a new fax job because there
are 5 unsent faxes in
memory already.
Wait until any of these faxes is
transmitted completely, or use the
[Delete TX Standby File] function to
delete unnecessary faxes. For details,
see page 202 "Fax Features Settings".
Document appears blank at
the other end.
The original was placed
upside down.
The original was placed upside down.
Place the original in the correct
orientation. See page 82 "Placing
Originals".
Printed or sent images are
spotty.
The exposure glass,
exposure glass, exposure
glass cover, or guide plate
of the ADF is dirty.
Clean them. For details about how to
clean the machine, see page 294
"Cleaning the Exposure Glass and ADF"
Make sure ink or correction fluid is dry
before placing originals.
Reception is possible, but
transmission is not.
There are regions and
telephone exchanges where
a dial tone cannot be
detected.
Contact your sales or service
representative.
Transmission failed due to
"maximum e-mail size"
error.
If the e-mail size specified
on the machine is too large,
the Internet Fax document
cannot be sent.
Change the setting for [Max. E-mail
Size] in [Scan Settings]. For details
about the maximum e-mail size, see
page 198 "Scanner Features Settings".
10. Troubleshooting
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