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Error Code Solution
4XXX21 Connection to the server failed while receiving an Internet Fax.
• Check if the network cable is properly connected to the
machine.
• Check if the network settings such as the IP address,
DNS, and POP3 settings have been configured properly
(make sure that no double-byte character is used). See
page 253 "Configuring the Network Settings".
4XXX22 E-mail reception failed while receiving an Internet Fax.
• LIST command to the POP3 server failed. Ask the sender
to check the e-mail settings.
4XXX23 E-mail reception failed while receiving an Internet Fax.
• There was an error in the header of the e-mail. Ask the
sender to check the e-mail settings.
4XXX24 E-mail reception failed while receiving an Internet Fax.
• There was an error in the part header of the e-mail. Ask
the sender to check the e-mail settings.
• The e-mail had an invalid Content-Type, or an
unsupported type of file (such as PDF or JPEG) was
received. Ask the sender to check the file type.
4XXX25 E-mail reception failed while receiving an Internet Fax.
• There was an error in the text part of the part body of the
e-mail. Ask the sender to check the e-mail settings.
4XXX26 E-mail reception failed while receiving an Internet Fax.
• There was an error in the received TIFF file (which
resulted from a condition not indicated by the error codes
4XXX43 to 4XXX45). Ask the sender to check the TIFF
file.
4XXX42 E-mail reception failed while receiving an Internet Fax.
• There was an error in the part header of the e-mail. Ask
the sender to check the e-mail settings.
10. Troubleshooting
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