Filter
Top Products
Troubleshooting_83
Printing problems
CONDITION
POSSIBLE
CAUSE
SUGGESTED SOLUTIONS
The machine
does not print.
The machine is not
receiving power.
Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
default printer.
Select Samsung CLX-6200
Series or CLX-6240 Series
as your default printer in your
Windows.
• Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page
73.
• No paper is loaded. Load paper. See page 36.
• The toner cartridge is not installed. Install the
toner cartridge.
• If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
Disconnect the printer cable
and reconnect it.
The connection
cable between the
computer and the
machine is
defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may
be configured
incorrectly.
Check the printer properties
to ensure that all of the print
settings are correct.
The printer driver
may be incorrectly
installed.
Repair the printer software.
See the Software section.
The machine is
malfunctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error.
The document size
is so big that the
hard disk space of
the computer is not
enough to access
the print job.
Get more hard disk space
and print the document
again.
The machine
selects print
materials from
the wrong paper
source.
The paper source
selection in the
printer properties
may be incorrect.
For many software
applications, the paper
source selection is found
under the Thin Paper tab
within the printer properties.
Select the correct paper
source. See the printer driver
help screen.
A print job is
extremely slow.
The job may be very
complex.
Reduce the complexity of the
page or try adjusting the print
quality settings.
Half the page is
blank.
The page orientation
setting may be
incorrect.
Change the page orientation
in your application. See the
printer driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
The wrong printer
driver was selected.
Check the application’s
printer selection menu to
ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from
another application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Pages print, but
are blank.
The toner cartridge
is defective or out of
toner.
Redistribute the toner, if
necessary. See page 65.
If necessary, replace the
toner cartridge.
The file may have
blank pages.
Check the file to ensure that
it does not contain blank
pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service
representative.
The printer does
not print PDF file
correctly. Some
parts of
graphics, text, or
illustrations are
missing.
Incompatibility
between the PDF
file and the Acrobat
products.
Printing the PDF file as an
image may solve this
problem. Turn on Print As
Image from the Acrobat
printing options.
It will take longer to
print when you print a
PDF file as an image.
The print quality
of photos is not
good. Images
are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
CONDITION
POSSIBLE
CAUSE
SUGGESTED SOLUTIONS