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ROUBLESHOOTING
8.17
8
Character Voids
Character voids are white areas within the parts of
characters that should be solid black:
• If you are using transparencies, try another type of
transparency. Due to the composition of the transparency,
some character voids are normal.
• You may be printing on the wrong side of the paper. Remove
the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page A.5.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove and
reinsert the cartridge.
• The toner cartridge may be defective. Remove the toner
cartridge and install a new one. See “Replacing the Toner
Cartridge” on page 7.8.
• If the problem persists, the machine may require repair.
Contact a service representative.
Curl
If the printed paper is curl or paper does not feed into the
printer:
• Turn the stack of paper over in the paper tray. Also try
rotating the paper 180° in the paper tray.
• Try printing to the rear output slot.
Condition Suggested solutions