Filter
Top Products
Troubleshooting
10-12
Troubleshooting
10-13
Chapter 10
Problem Cause & Solution
Problem Cause & Solution
●
The ink in the colour cartridge is too low. Replace the
colour print cartridge.
●
Clean the printheads.
Printed colour does not
match screen colour
●
Make sure the Document Type is set correctly.
●
The black print cartridge may be installed in the
colour Carrier Slot. Replace with the colour print
cartridge.
Black and White is
printing instead of
colour
●
Make sure the Paper Type is appropriate for the
paper you loaded.
●
Change the Print Quality to High or Normal.
●
If there is a recommended print side for the paper,
load the paper correctly.
Colour print quality is
poor
●
Align the print cartridge.
●
Adjust the Print Quality to Normal.
Characters print askew
●
Check to see if the print cartridge ink is low or
empty.
●
Remove and re-install one of the print cartridges.
See 'Replacing Print Cartridges' on page 9-2 for
more information.
●
Clean the printheads. If the cleaning printheads
test page still contains broken lines, clean the
Print Cartridge Carrier Contacts.
Characters print with
White lines
●
This printer is not selected as the default. Check
the default printer.
●
Make sure you are using the correct cable. Use
IEEE-1284 compliant parallel cable.
Incorrect character print
Print Quality Problems
Chapter 10
●
The page layout is too complex.
Simplify the page layout. Delete any unnecessary
graphics.
●
Check the paper orientation.
●
Make sure the paper size is set correctly.
●
Make sure you are using the correct cable;
IEEE-1284 compliant parallel cable.
●
Load the correct paper in the printer or change the
paper size in the Print Setup dialog box.
Entire page is white
●
Make sure the Print Quality setting is set to
Normal. See Print Quality on page 5-9 for more
information.
●
Check to see if the print cartridge ink is low or
empty.
●
If you are printing on an uneven print surface,
change the paper type setting.
●
If there is a recommended print size for the paper,
load the proper paper.
●
Clean the printheads. If the printhead cleaning test
page still contains broken lines, clean the Print
Cartridge Carrier Contacts.
Print is too light or
blurred
10-M30UK(10-4 to 10-17) 5/22/00 3:32 PM Page 12