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Troubleshooting
10-15
Chapter 10
Problem Cause & Solution
●
Make sure your original is placed face down on
the Scanner Bed.
●
Make sure the printer cable is connected properly.
●
The printer lacks the memory for scanning.
●
The printer cable is defective.
If necessary, replace the cable.
The printer does not
scan
●
Graphics are scanned more slowly than text.
●
Communication speed becomes slow in scan
mode because a lot of memory is required to
analyze and reproduce the scan image. Set your
computer to ECP mode through BIOS setting. It
will help to increase the speed. For details on
how to set BIOS, refer to the document of your
computer.
●
Close the unnecessarily running program.
The printer scans very
slowly
Your scanner may be used for scanning and faxing.
When the current job is completed, try again.
‘Scanner is busy
receiving or printing
data. When the current
job is completed, try
again’ message appears
on the screen
Scan error occurred and the scanning has not been
completed properly. Restart your computer and try
again.
‘The selected port is
currently being used.
Restart your computer
and try again’ message
appears on the screen
Troubleshooting
10-14
Problem Cause & Solution
File setting required for I/O may not be proper.
Follow the instructions below :
1) Start your windows.
2) Select Run from Start menu.
3) Type sysedit, then click OK.
4) Select SYSTEM.INI file, and set the file as shown
below.
•
[386 Enh]
•
device = vecp.386
•
LPT1TurnAroundDelay = 50
5) Restart your Windows.
‘The scanner driver is
not installed or an
operation environment
is not set up properly.
Re-install the scanner
driver and try again’
message appears on the
screen
I/O error occurs during scanning.
Check the basic cable and the cable connection.
If you still have the same message, open the
system.ini file in the windows directory as described
above, and increase the time as much as required in
increments of 10.
‘Port is disabled.
Check if the port is
properly connected, or
power is on. Then
restart your computer’
message appears on the
screen
There is not enough memory to save the scan
image. Exit all applications currently open, if not
required, in order to save memory.
‘Memory is not enough
to save the scan image.
Exit all applications if
not required, then try
again after memory
becomes available’
message appears on the
screen
S
canning Problems
Chapter 10
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