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M-10e Quick Guide Pg 3
Components
M-10e Quick Guide Pg 12
Using the Universal Serial Bus (USB) Interface
If nothing prints when doing a test print, you will need to verify that the device drivers
have been successfully installed by doing the following:
1) Click on Start, then Settings and then Control Panel.
2) Within the new Window, you should have an Icon listed as System. Double click
on this.
3) Click on the Device Manager tab.
4) Make sure that the View Device by type is checked. Scroll down until you get to
SATO-USB device.
5) Verify that it does not have any errors next to it. If it shows an error, remove the
device and then reinstall it.
6) Reboot the PC and the Printer.
7) Consult the Windows Troubleshooting guide or contact your nearest SATO
Technical Support for more assistance.
Using the LAN Ethernet Interface
Printer Does Not Come Up Ready
If you cannot print to the print server after you have installed it, check the following:
1) Make sure that the printer is powered On, that all cables are securely plugged in,
and that the printer is On-Line.
2) If possible, connect a terminal to the serial port. If you see the boot prompt, the
print server firmware has not been loaded properly. If reloading does not fix the
problem, try setting switch 1 to ON (factory defaults) and powering the print
server Off and then On again; if the problem persists, the product may be
defective.
Installation Problems (Printer Comes Up Ready but you Cannot Print)
If the printer starts up OK, but you cannot print, the problem could be:
1) There is a problem with the interface between the print server and the printer.
2) There is a problem with the network connection or cabling.
3) There is a queue setup problem, a print server setup problem, or other protocol-
related problem.