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BlackArmor® NAS User Guide 53
General Troubleshooting Tips
6. Solving Problems
This chapter provides solutions to the most common problems you may encounter while setting
up and using your BlackArmor® server:
• General Troubleshooting Tips
• Common Problems and Solutions
• Resetting Your BlackArmor Server
General Troubleshooting Tips
If you have problems setting up or using your BlackArmor server, follow these suggestions:
• Ensure that the server is properly connected to your local network. Check that the
Ethernet cable(s) are connected and functioning properly.
• Ensure that your network is functioning properly.
• Ensure that the server is properly connected to a power source and turned on. Check that
all disk drives are functioning properly.
• Ensure that your computer meets the BlackArmor system requirements. See System
Requirements for more information.
• Ensure that your computer is running a supported Web browser. See System
Requirements for a list of supported browsers.
• Ensure that you are logging in with the correct administrator user name and password.
(Remember that passwords are case-sensitive.)
Common Problems and Solutions
This section provides solutions to common problems that may occur in BlackArmor Manager.
I can’t connect to the server over the local network.
Check that the server is powered on and connected to the network. Ensure that you have used
LAN Port 1 to connect the server to the network.
I can’t connect to the server over the Web.
Check that the server has Global Access enabled. See Making BlackArmor Accessible Using
Seagate Global Access.
I can’t open BlackArmor Manager.
Check that the server is powered on and connected to the network. Run BlackArmor Discovery
and try to reconnect with the server and launch BlackArmor Manager.