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KVM-8 Installer/User Guide
34
Appendices
35
Mouse is inoperable on all
computer channels
Verify that the mouse is plugged into the correct PS/2
port on the back of the KVM Switch.
Try the mouse reset command <MR> or try the “Reset
PS/2 Standard Mse/Kbd” command from the OSD
Command Menu for computers using PS/2 mice. Use
<MW> or “Reset PS/2 wheel Mse/Kbd” for computers
using the Microsoft IntelliMouse. (For instructions on
command mode, see the “Basic Operations” chapter.)
Verify that the mouse works when connected directly to
a computer.
Cycle power to the KVM Switch unit. (You do not
have to power down your computers for this.) If the
mouse remains inoperable, power down all attached
computers, cycle power on the KVM Switch, then
repower the computers. If the problem persists, contact
SharkRack Technical Support.
Remote Video is
unrecognizable
Verify the remote monitor capabilities are equal to or
greater than the local monitor capabilities. Plug and
Play video is only supported on the local video port.
Keyboard is inoperable on
one computer channel
If keyboard does not function on one channel, verify
that the cables from the computer to the KVM Switch
are connected properly.
If you are operating in secure mode, verify your
keyboard and mouse privileges.
Verify that the keyboard works properly connected
directly to the computer. If the problem persists, contact
SharkRack Technical Support.
Keyboard is inoperable on
all channels
If the keyboard does not work on any channel, try
the “Reset PS/2 Mse/Kbd” command from the OSD
Command Menu.
Try a different keyboard. If the keyboard still does not
function, cycle the power on the KVM Switch unit.
Cycle power on all attached computers and the KVM
Switch unit and try again. If the problem persists,
contact SharkRack Technical Support.
Keyboard is inoperable
after switching channels
If you are operating in secure mode, verify your
keyboard and mouse privileges. If the problem persists,
call SharkRack Technical Support.
Try changing the keyboard scan set for that channel
by using the keyboard command sequence <Kn>. (For
more information, see the “Basic Operations” chapter.)
Symptom Action