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Problems and Solutions
141
10. Trouble-
shooting
A distorted image is
received at the other end.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• Make a copy of the document on your machine. If the
copy is also distorted, your machine may need
service.
Fax reception problems
Problem Solution
The machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to FAX
ONLY. If you subscribe to a distinctive ring service,
make sure that the Distinctive Ring function is set to
the correct ring pattern. If you do not subscribe to a
distinctive ring service, make sure that Distinctive
Ring is set to OFF SETTING. (See Distinctive Ring on
page 98.)
The power is on, but
reception does not take
place.
• Make sure that the telephone line cord is plugged into
the TEL. LINE jack, and not the TEL. SET jack.
The paper comes out
blank when you receive a
fax.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• The toner cartridge may need replacement.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• Make a copy or print a report on your machine. If the
copy or report is also distorted, your machine may
need service.