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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO SCAN RESULTS
Problem Point to check Solution
The scanned image is
clipped.
Is the original scan size setting smaller
than the actual original size?
Set the scan size to the actual original size.
If you have intentionally set a smaller size than the
actual original size, note carefully the placement
position of the selected scan size when placing the
original. For example, when scanning an A4
(8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting
on the document glass, align the original using the
document glass scale at the left edge to fit the area you
wish to scan into the B5 (5-1/2" x 8-1/2") scanning area.
☞ 1. BEFORE USING THE MACHINE "PLACING
THE ORIGINAL ON THE DOCUMENT GLASS"
(page 1-46)
The quality of the
scanned image is
poor.
Is the original printed matter such as a
book or magazine?
Use the following method to reduce the occurrence
of vertical patterns (moiré)
When the original is printed matter, vertical patterns
(moiré) may occur. Touch the [Exposure] key in the base
screen to open the exposure setting screen. The [Moiré
Reduction] checkbox appears in this screen. This
checkbox can be selected to reduce the moiré
effect. (only in scan mode and USB memory scan mode)
It may also be possible to reduce the moiré effect by
changing the resolution setting or shifting the original (or
changing its angle) slightly on the document glass.
When scanning a colour or greyscale
original, is the colour mode set to
"Mono2"?
Setting the colour mode to "Mono2" replaces the
colours in the original with either black or white. This is
suitable for text-only documents. To scan a document
that includes illustrations or other images, set the colour
mode to [Greyscale] or [Full Colour].
Is a destination included that has
[TIFF-S] selected for the format?
If you wish to send an image scanned at high
resolution to scan mode destinations, send the
image in a separate transmission.
When a broadcast transmission is performed that
includes both scan mode destinations and Internet fax
destinations that have [TIFF-S] selected for the format,
the resolution will remain fixed at [200X200dpi] even if a
different resolution setting is selected.
The scanned image is
blank.
Is the original placed face up or face
down correctly?
Reload the thermal paper correctly and send the fax
again.
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
The scanned image is
upside down or on its
side.
Are Internet fax addresses included in
the transmission?
Send the image to the scan mode destinations in a
separate transmission.
When both scan mode and Internet fax destinations are
included in a broadcast transmission, the original
transmission orientation of Internet fax takes
precedence, and thus the file may not appear in the
correct orientation when viewed on a computer.