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Problems and Solutions
105
10. Trouble-
shooting
SMS messaging problems
Problem Solution
You cannot send SMS
messages.
• If you are using a carrier other than ANNY WAY,
have you registered for the SMS messaging
service?
• Make sure that you have entered the correct center
number (see page 29) and selected the correct
carrier (see page 30).
You cannot receive SMS
messages.
• If you are using the ANNY WAY center, try re-
registering (send an SMS message with simply a
space entered to 2547).
• Make sure that you have entered the correct center
number (see page 29) and selected the correct
carrier (see page 30).
When your SMS center calls your fax machine, the
machine checks to see if the SMS center number
sent by Caller ID matches the center number
entered as explained on page 29. If the numbers
don’t match, the fax machine does not begin SMS
reception and simply rings instead. If you have
turned on the Caller ID function (see page 87), the
correct center number sent by Caller ID will appear
in the display (and in the Caller ID list). Check this
number against your entered center number and
correct the latter if needed.
• To receive SMS messages, you must subscribe to
a Caller ID service.
• If you are in a PBX, the fax machine must be able
to receive the Caller ID information in your PBX
environment.
• Is the inbox full? If so delete one or more messages
(see page 38).
• Is the SMS Receive function turned on? This
function must must turned on to receive SMS
messages (see page 28).