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24 Section 2C: Setting Up Service (Windows)
Activating and Using Sprint Service
Before using your USB modem, you must have a Sprint wireless network account
set up. The process of setting up an account is called activation.
When the USB modem is inserted and Sprint Connection Manager is started, it
will detect whether the USB modem has been configured with an account
(“preactivated”). If it has not, the “One Touch Activation” window or the
Activation Wizard starts automatically.
Preactivated USB Modem
If you received your USB modem in the mail or purchased it at a Sprint Store, it
probably has already been activated.
To prevent unauthorized use, preactivated USB modems may have been set with a
security lock. If so, Sprint Connection Manager displays the message “Device
locked.”
To unlock your USB modem:
1. Click the icon. (If is not visible, in the Mobile Broadband window click to
expand Sprint Connection Manager.)
2. In the Enter User Lock Code window, enter your four-digit lock code, and click
OK. For security purposes, the code is not visible as you type.
After unlocking your preactivated USB modem, it is ready for use. See “Using the
USB Modem on a Windows Computer” on page 29.
Tip:
If you can’t recall your lock code, try using the last four digits of your USB
modem’s phone number (MDN). If this doesn’t work, call Sprint Customer
Service at 1-888-788-4727 (business use) or 1-888-715-4588 (personal use).