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Chapter 5: Troubleshooting
How do I activate my SMART software using the Activation Wizard? 23
Why isn’t my software activating? 24
Why is my product key invalid? 24
What happens if I expand my purchase from SMART Notebook software to
SMARTClassroomSuite software? 25
Why does the Activating... bubble appear in the system tray? 25
Why does the activation status of my SMARTsoftware say it expires 90 days after Iactivate it? 25
How do I activate SMART Response software? 25
How do I activate aSMART Response VE system? 26
Why didn’t my SMART Response software activate when I connected the receiver? 26
Why does a trial window appear after I enter my SMART Notebook software product key? 26
How do I activate my SMART software using the
Activation Wizard?
You have the option of using the Activation Wizard for either automatic or manual activation. If the
computer isn’t connected to the Internet or your firewall is blocking the SMART server, you’re unable
to use the automatic activation option.
N N OTE
If you have a firewall that blocks access to the SMART server, SMART recommends you configure
a proxy that allows you to access the server(https://webservices.smarttech.com).
If you manually activate your software, you can use one of three methods in the Activation Wizard.
SMARTrecommends using the methods in the following order:
1. Self-serve web portal
Open the web portal, and then copy and paste activation strings.
Chapter 5
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