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What happens if I expand my purchase from
SMART Notebook software to
SMARTClassroomSuite software?
When you purchase SMARTClassroomSuite software, you receive anew product key that
activates every component of the suite. You can use it on a computer where you’ve already activated
SMARTNotebook software but you’re unable to return the SMARTNotebook software product key.
Why does the Activating... bubble appear in the
system tray?
The Activating... bubble appears when your software doesn’t activate successfully. You have a90-
day grace period while your system periodically attempts to activate the software. The bubble stops
appearing once the activation succeeds. To check the activation status of your SMART software,
start SPU. Contact SMART Support (smarttech.com/contactsupport) if the bubble appears every
day.
Why does the activation status of my
SMARTsoftware say it expires 90 days after
Iactivate it?
This happens with certain product keys when the software doesn’t activate successfully during the
90-day trial. Try activating the software again either automatically or manually. For more information,
see How do I activate my SMART software using the Activation Wizard? on page 23.
How do I activate SMART Response software?
See Activating SMARTResponse software in the SMART Response 2011 Interactive Response
system user’s guide (smarttech.com/kb/170000).
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Troubleshooting
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