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Troubleshooting your interactive
whiteboard system
Correcting image alignment issues 38
Diagnosing issues using the interactive whiteboard system indicators and controls 38
Interactive whiteboard indicators and controls 38
Projector lights and status 39
Projector error states 40
Your projector doesn’t respond to commands 40
The “Projector Overheated” message appears 40
The “Fan Failure” message appears 41
The “Color Wheel Failure” message appears 41
The “Lamp Failure” message appears 42
The projector Power light isn’t lit 42
Resolving network communication issues 43
Resolving audio issues 43
Resolving video issues 44
Resolving image issues 44
Loss of signal 44
No projected image 45
Partial, scrolling or incorrectly displayed image 45
The image from your connected laptop computer isn’t projected 46
Unstable or flickering image 46
Your image has a vertical flickering bar 47
Unaligned projected image 48
Accessing the service menu 48
Retrieving your password 49
Resetting the projector 49
Locating serial numbers 49
Transporting your interactive whiteboard system 50
This chapter provides basic troubleshooting information for your interactive whiteboard system.
Chapter 6
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