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Retrieving your password
If you forget the projector’s password, you can retrieve it by accessing the projector service menu
directly from the projector or from the password settings menu on your projector’s web page (see
Password settings on page 55).
g To retrieve your password from the service menu
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
2. Scroll to the Password Get field, and then press Enter on the remote control.
The password appears on the screen.
3. Record the password.
4. Scroll to the Exit field, and then press Enter on the remote control to exit the projector service
menu.
Resetting the projector
At some point during troubleshooting, you might need to reset all projector settings.
I IM POR TA NT
This action is irreversible.
g To reset all projector settings
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
2. Scroll to the Factory Reset field, and then press Enter on the remote control.
3. Scroll to the Exit field, and then press Enter on the remote control to exit the projector service
menu.
Locating serial numbers
Before contacting SMART Support (see Customer support on page 73), make note of your interactive
whiteboard and projector serial numbers.
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Troubleshootingyour interactivewhiteboard system
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