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Sony VAIO Desktop User Guide
Getting help
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If this still fails, proceed as follows:
1 If possible, save any unsaved work.
2 Press <Alt>+<F4>.
The Turn off computer box appears.
3 Select Restart.
✍ If none of the above solves the problem, you can turn off the computer by pressing the power button for longer than 4 seconds. All unsaved data will
be lost.
If the same application locks up regularly, contact the software publisher or the advertised technical support.
Windows
®
locks up during shutdown
There are many reasons why the Windows
®
operating system may not shut down properly, including
incompatible or conflicting drivers, damaged files, or non-responsive hardware.
To search Windows
®
Help for troubleshooting information, proceed as follows:
1 From the Start menu, select Help and support.
2 Click Fixing a problem.
3 Use the browse and search functions to find a solution.
My mouse does not work
Check that the mouse is plugged into the mouse connector on the back of the unit.
There may be dust or dirt inside the mouse mechanism.
To clean the mouse, proceed as follows:
1 Turn off the computer and turn the mouse upside down.
2 Remove the mouse ball cover by turning the ring clockwise as indicated by the arrows.