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This section describes how to get help and support
from Sony, as well as troubleshooting tips for your
Access Point.
About Sony’s Support Options
Sony provides several support options for your Access
Point. When you have questions about your Access
Point and its related software, check these options for
answers:
❒ This guide explains how to use your Access Point.
❒ The Sony Access Point support Web site
http://www.sony.com/wirelesslansupport/
provides the latest information on your Access
Point. On this Web site, you will find:
• Answers to Frequently Asked Questions (FAQs)
• An electronic version of the Operating Instructions
• Help files
• Installation information
• Software upgrades
❒ The Sony e-mail support service answers your
questions by electronic mail. E-mail your question
and a customer service representative will reply.
To send a question to Sony e-mail support, fill out
the e-mail
form at
http://www.sony.com/wirelesslansupport/
❒ The Sony fax-back service provides you with
answers to commonly asked questions. You can use
this automated service to request a list of available
topics and then select the topics you want to receive.
To contact the Sony fax-back service, call
1-877-760-7669.
❒ The Sony Customer Information Services Center
offers information about your Access Point and
other Sony products that work with your computer.
To contact the Sony Customer Information Services
Center, call 1-877-760-7669.
Open 24 hours/day, 7 days/week.
Getting Help