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Troubleshooting
Why is the video input from the built-in MOTION EYE camera suspended for a few
seconds?
The video input may be suspended for a few seconds if
❑ a shortcut key with the Fn key is used.
❑ the CPU load increases.
This is normal and does not indicate a malfunction.
Why can't I use the built-in MOTION EYE camera?
❑ The built-in MOTION EYE camera cannot be shared by more than one software application. If another software
application is using the camera, exit the application before using the built-in MOTION EYE camera.
❑ If the problem persists, you must reinstall the driver software for the camera. Proceed as follows to reinstall the driver
software.
1 Click Start and then Control Panel.
2 Click the Performance and Maintenance icon.
3 Click the System icon.
4 Click Device Manager on the Hardware tab.
5 Double-click Imaging devices.
6 Right-click Sony Visual Communication Camera VGP-VCC1 and click Update Driver.