Filter
Top Products
52 Troubleshooting
Text and graphics are
malformed.
Print quality is poor.
The print head is damaged. Return the printer to your
dealer for repair.
Forms are smudged.
Printing is too dark.
The printer is not set up
correctly for the thickness of
paper being used.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 40.
The ribbon is jammed,
twisted, or not set correctly
between the print head and
the print head shield.
Make sure that the ribbon
cartridge is installed
correctly. See “Installing the
ribbon cartridge” on page 5.
Print head shield is damaged
or missing.
If your printer is a color
model, return it to your
dealer for repair.
If your printer is a
monochrome model,
replace the ribbon cartridge.
Printer case is hot. The printer’s air vents are
blocked or obstructed.
Switch off the printer and let
it cool. Check the air vents
on the bottom of the printer
to see if they are blocked.
Remove the obstruction is
possible. If the problem
persists, return the printer to
your dealer for repair.
Printer makes excessive
noise.
The front cover is removed. Replace the front cover.
The printer is vibrating. Move any objects that are
touching the printer.
Make sure that the printer is
on a level steady surface.
Problem Possible Cause
Recommended
Action