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Troubleshooting guide 53
Printer prints past the edge
of the paper.
The paper guide is not
positioned correctly.
Remove the paper and
adjust the position of the
paper guide. Reload the
paper and try printing again.
The ribbon is jammed,
causing the print head to
jam.
Make sure that the ribbon
cartridge is installed
correctly. See “Installing the
ribbon cartridge” on page 5.
Paper is jamming, causing
the print head to jam.
Remove all paper from the
printer and reload it. Try
printing again.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 40.
Incorrect margin settings
are selected by your
application program.
Choose different margin
settings from your
application program.
Left margin moves to the
right during printing.
The paper is not loaded
correctly, causing the print
head to jam.
Remove all paper from the
printer and reload it. Try
printing again.
The ribbon cartridge is not
installed correctly, causing
the print head to jam.
Make sure that the ribbon
cartridge is installed
correctly. See “Installing the
ribbon cartridge” on page 5.
The printer is not set up
correctly for the thickness of
paper being used.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 40.
Inappropriate settings are
selected by your application
program.
Choose different settings in
your application.
Problem Possible Cause
Recommended
Action