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Printer test works, but printer
will not print out data from
the attached computer.
Your application program’s or
system software’s printer
selection is wrong.
Check the printer selection
of your application software.
The computer’s system
software is not set up
properly for the printer or for
the type of interface cable
you are using.
Check the system software
settings.
The interface cable is
connected incorrectly or
damaged.
Check to make sure that the
printer interface cable is
connected correctly. If it is,
try a different cable.
Printer does not feed paper
properly.
Jamming paper. Remove all paper from the
printer and then reload it.
The printer is not set up
correctly for the thickness of
paper being used.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 26.
Line spacing is incorrect. Jamming paper. Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 26.
The line spacing or leading
selected your application
program is wrong.
Choose a different line
spacing or leading setting
from your application.
Auto line feed with carriage
return is enabled by the EDS
setting.
Use the EDS Mode to
disable auto line feed with
carriage return. See “Auto
LF with CR” on page 22.
Printer makes excessive
noise.
The front cover is removed. Replace the front cover.
The printer is vibrating. Move any objects that are
touching the printer.
Make sure that the printer is
on a level steady surface.
Problem Possible Cause Recommended Action